What is HDP5000e Printer Error 244?

 

What is HDP5000e Printer Error 244

HDP5000e Printer Error 244 (or Film Error 244) indicates that the retransfer film is not moving, feeding, or breaking correctly within the printer. It is often caused by a film jam, improperly loaded ribbon/film cartridges, a dirty sensor, or a need for film sensor calibration. 

Troubleshooting Steps for Error 244:
  • Check for Jams: Open the printer, remove the film/ribbon cartridges, and check for any broken or jammed film.
  • Verify Installation: Ensure the film cartridge is installed correctly and spins freely.
  • Clean the Printer: Clean the printer rollers and sensors to remove debris that may cause sensors to misread the film.
  • Calibrate Sensors: Perform a film sensor calibration via the Printer Toolbox to fix "film walking" issues.


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